![]() This money can also be used for issuing tickets in the future. In case of cancellation, the IRCTC refunds money to the principal agent who then forwards it to the ewallet of a retail agent. On the IRCTC’s portal, there is an e-wallet created for every authorised agent. “From May 28, I will be able to pay them back from my e-wallet,” said Mehta, who has over Rs 7 lakh in his e-wallet.Īs per procedure, retail rail agents deal with the principal agents who further coordinate ticketing with IRCTC, which is a subsidiary of the Indian Railways. N Mehta, a retail ticket agent said the people who couldn’t travel had been calling him incessantly. ![]() Railway authorities, for their part, said they had made the payments and were trying to update the system for bank transfers. Those who had booked through agents complained of their money being stuck in e-wallets. However, when the lockdown was announced and inter-state travel was suspended indefinitely, passengers were asked to claim refunds. Until March, passengers had booked until May. The IRCTC site allows bookings three months in advance. “The agents can now transfer the money directly,” confirmed IRCTC spokesperson S Singh. ![]() The railways said it had refunded the fare but it was stuck in e-wallets of agents.Īfter dilly-dallying for over two months, the IRCTC’s IT department on Wednesday said the money in agents’ e-wallets – created under the recurring deposit scheme of the principal and retail agents – can now be transferred to passengers. While the Central and Western Railway have refunded nearly Rs 500 crore to over 60 lakh passengers who had booked tickets online or at booking counters, people who had used agents had been left in the lurch. The Indian Railway Catering and Tourism Corporation ( IRCTC) has upgraded its system to facilitate credit of ticket refunds into bank accounts of passengers who had booked through authorised agents before the lockdown. Agents can make refunds from their e-wallets to those who booked tickets until May
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